A gift-card trade may stay pending while the card details, balance, format or account information are reviewed. Check the request status first. The status shows the latest position and avoids duplicate submissions.
Reasons a gift-card request may be pending
- The card image or card details need review.
- The card balance or country needs confirmation.
- The card format needs a manual check.
- Your account needs an additional verification step.
What to do next
- Open the request in the MyKalt app.
- Read any status message or requested action.
- Do not submit the same card again.
- Use official support if the status does not answer your question.
Avoiding future delays
Use clear card images where requested, enter the correct country and balance, and confirm whether you hold a physical card or an e-code.
Frequently asked questions
Should I submit the card again?
No. Check the existing request first. Duplicate submissions can make review harder.
How do I get help?
Use official MyKalt support and include your request reference and a clear description of the issue.
Visit MyKalt FAQ for status and support guidance.
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