Helpful answers, organised clearly.
Find practical guidance for getting started, managing supported services, protecting your account, and getting help when you need it.
Start with the question closest to yours.
These answers provide general guidance. For account-specific help, use official MyKalt support channels.
Quick questions
Where can I download MyKalt?
MyKalt is available on the Google Play Store and the Apple App Store.
Where can I read MyKalt policies?
Our Privacy, Terms, Cookies, KYC and AML policies are linked in the footer of every page.
How do I contact support?
Use the support option in the app or email [email protected].
Getting started
What is MyKalt?
MyKalt is an app for managing supported digital assets and completing eligible transactions from one convenient place.
How do I create an account?
Download the app, choose Create account, and follow the on-screen steps using an email address and phone number you can access.
Why do I need identity verification?
Verification helps protect accounts and may enable features that require additional checks. The app will show the information needed and your current status.
I cannot sign in. What should I do?
Check your sign-in details, then use the password reset option if needed. If access is still unavailable, contact Support through an official MyKalt channel.
Requests and status
How do I make an eligible request?
Open the relevant service in the app and follow the information shown before you confirm your request.
Why is my request not visible yet?
Some requests need time to update. Check the details shown in the app and contact Support if the status does not change.
Can I send to another recipient?
Where available, carefully review the recipient details, amount and any displayed charge before you confirm. Some requests may not be reversible.
Where can I see a request status?
Open activity history in the app and select the item to view its latest status and relevant details.
Why did a request fail or take longer?
A request may be delayed or declined because of incomplete information, account status or a required review. Check the status in the app, then contact Support if needed.
Prices, fees, and limits
How are prices shown?
The app shows the available price or quote before you confirm an eligible transaction. Review it carefully because market conditions can change.
Are there fees?
Any applicable charge is shown in the app before you complete an eligible transaction. Do not proceed if you do not understand the displayed details.
Why is the final amount different from the amount entered?
The final amount can reflect the displayed quote, applicable charges, and the network or transaction selected. Review the confirmation screen before approval.
Are there limits?
Limits and available features may depend on account status, verification, the selected asset, and other checks. Relevant limits are displayed where applicable.
Notifications and account safety
Why did I receive a MyKalt notification?
Notifications can provide updates about account activity, transaction status, and app news. You can manage notification permissions in device settings.
I did not receive a transaction notification. Did it fail?
Not necessarily. Check transaction history in the app. Notifications can be affected by permissions, connectivity, and device settings.
How can I keep my account safe?
Use a strong, unique password, keep your device secure, and never share your password, verification codes, or recovery details.
Does MyKalt ask for passwords or verification codes on social media?
No. Treat unexpected requests for credentials or recovery details as suspicious and use only official support channels.
Getting help
How do I contact Support?
Use the support option in the app or email [email protected]. Never include your password or verification codes in a message.
What should I include when reporting a problem?
Explain what you were trying to do, when the issue occurred, and any error message shown. Include a transaction reference or screenshot when available, but never share credentials or verification codes.