AI is helping financial firms spot fraud, review transactions and respond to cyber threats. That speed is useful. It also raises a simple question: who is responsible when the system makes a bad call?
Reports this week say US banking regulators are asking banks how they control advanced AI tools, especially tools that act with some independence. The focus is on limits, human approval, monitoring and a clear record of every important decision.
For customers, this is a trust issue. Financial services should use technology to make life easier, while people remain able to understand, question and challenge decisions that affect their money.
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