When a crypto exchange pauses withdrawals, it may be responding to a security review, technical maintenance, or another operational issue. Check the exchange’s official status page, protect your account, avoid unverified messages and wait for a verified update before taking action.
Why an exchange may pause withdrawals
A pause does not automatically mean customer funds are lost. Exchanges sometimes stop withdrawals while they review suspicious wallet activity, confirm balances, maintain systems or protect customers from an active threat.
- Security reviews after unusual wallet activity.
- Network congestion or wallet maintenance.
- Required checks on account or transaction activity.
- Temporary controls during a system incident.
What to do during a withdrawal pause
- Check the exchange website, verified app notice or official support page.
- Do not rely on screenshots, forwarded messages or social-media replies.
- Do not share your password, OTP, recovery phrase or transaction PIN.
- Keep your transaction reference and record the date and time.
- Review your account login activity and update your password if anything looks unfamiliar.
What not to do
Do not send crypto to a stranger who promises faster access to funds. Do not approve unfamiliar wallet connections. Do not send another transaction to “fix” a pending one.
What recent exchange incidents teach users
Recent exchange incidents have shown why verified updates and account security matter. In September 2026, Bitget paused withdrawals after reporting unauthorized wallet transfers. Reports stated that the exchange said customer funds were safe and that it would cover the loss from its reserves. Read the Reuters report for the incident details.
Frequently asked questions
Does a paused withdrawal mean my crypto is gone?
No. A pause may be a protective action, but you should follow verified updates and review your account security.
Should I contact support through social media?
Use official support channels only. Never send passwords, OTPs or recovery phrases through a message.
What should I keep for support?
Keep the transaction reference, wallet address, asset, network, date and time.
Read why crypto withdrawals take longer than expected and how to avoid crypto scams in Nigeria. See the MyKalt FAQ for account safety guidance.
Share this article